DOCUMENTS REQUIRED TO PURSUE A CLAIM:
Ideally, the following documents are required for us to pursue a claim with a good chance of recovery. We realise that some of them may not be available and we shall do the best we can with what documents you do have:
- Copy of the Insurance Policy (if applicable)
- Subrogation Letter/Receipt (if applicable)
- Breakdown of the Claim Amount
- Commercial Invoice
- Packing list
- Bill of Lading (clear copies of both sides – or an original if possible)
- Charter Party (if applicable)
- Survey Report (with colour photographs, where available)
- Outturn Receipts at each stage of delivery
- Tally Sheets (where appropriate)
- Notice of Claim sent to the Carrier
- Invitation sent to the Carrier to attend a Joint Survey
For Bulk and Liquid Cargoes we also need:
- Draft survey or ullage report at loading and discharge ports.
For Containerised Cargoes we also need:
- Equipment Interchange Receipt (EIR) or equivalent from loading and discharge ports
- Evidence of security seal at each stage of transit
In addition, the following documents may assist depending on circumstances:
- Product Specifications (in cases of contamination)
- Copies of Correspondence
- Sale Contract
NOTE: Wherever possible, we would prefer original documents.
All relevant comments written in foreign characters should ideally be translated into English. An internal translation is usually sufficient.
All instructions are accepted subject to our standard terms and conditions which are available on request.
