𝐌𝐀𝐑𝐈𝐍𝐄 𝐂𝐋𝐀𝐈𝐌𝐒 𝐄𝐗𝐄𝐂𝐔𝐓𝐈𝐕𝐄 / 海事理赔专员
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐑𝐚𝐝𝐥𝐞𝐭𝐭, 𝐣𝐮𝐬𝐭 𝐨𝐮𝐭𝐬𝐢𝐝𝐞 𝐋𝐨𝐧𝐝𝐨𝐧, 𝐔𝐧𝐢𝐭𝐞𝐝 𝐊𝐢𝐧𝐠𝐝𝐨𝐦
𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐚𝐫𝐫𝐚𝐧𝐠𝐞𝐦𝐞𝐧𝐭: 𝐅𝐮𝐥𝐥-𝐭𝐢𝐦𝐞, 𝐡𝐲𝐛𝐫𝐢𝐝
* * * 应聘基本要求 * * *
申请人必须具备专业工作水平的英语及普通话书面和口语能力。
申请人必须已经拥有在英国工作的合法权利，并且目前或将来均不需要雇主提供签证担保。本职位不提供签证担保。
不符合以上两项基本要求的申请将不予考虑。
* * * ESSENTIAL APPLICATION REQUIREMENTS * * *
Applicants must have professional working proficiency in written and spoken English and Mandarin Chinese.
Applicants must already have the right to work in the United Kingdom and must not require employer visa sponsorship, either now or in the future. Visa sponsorship is not available for this position.
Applications that do not meet both essential requirements will not be considered.
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公司简介
Dolphin Maritime & Aviation Services Ltd 成立于1960年，为海运、航空及内陆运输货物索赔提供专业且独立的服务。
公司为全球货物保险承保人提供可靠且具成本效益高的解决方案，协助处理定损、索赔追偿、海损事故，包括共同海损及海难救助，以及船舶险索赔。
公司的主要目标是尽量降低客户的索赔风险，同时提高追偿金额，从而改善客户的整体财务表现。
Dolphin 以具竞争力的收费标准，为承保人及其被保险人提供高水平的专业服务。公司也经常采用“不成功不收费”的风险代理收费模式，使公司的成功与为客户取得的成果保持一致。
职位描述
海事理赔专员为全职混合办公职位，工作地点位于伦敦近郊的 Radlett，并可根据安排在部分时间居家办公。
该职位负责从接到初始指令至案件解决，全程处理及管理海运货物及船体险索赔。工作内容包括评估保单责任、审查索赔文件，以及与保险公司、被保险人、索赔人、检验员、律师、承运人及其他相关方进行协调。
海事理赔专员将负责调查损失事故、收集及分析证据、协商索赔和解，并协助处理索赔追偿工作，包括涉及共同海损及海难救助的事项。
日常职责包括准确维护案件记录、书写清晰简明的报告、及时与客户及服务提供商沟通，以及协助持续改善理赔流程和客户服务。
任职资格
• 必须具备英语及普通话的专业工作能力，包括良好的书面及口头表达能力。该职位需要经常与使用中文的保险公司、索赔人、检验师及其他服务提供商进行沟通，并准备及审查中文理赔文件。
• 必须已经拥有在英国工作的合法权利，并且目前或将来均不需要雇主提供签证担保。本职位不提供签证担保。
• 具备良好的分析能力，能够审查复杂的索赔文件、理解保险条款，并评估保险责任及追偿可能性。
•要求至少拥有两年理赔处理或理赔管理相关经验，具备海事保险或运输保险领域经验者优先，并熟悉从案件受理到结案的全流程管理。
• 具备良好的客户服务能力，能够及时、专业地为承保人、被保险人及其他相关方提供支持。
• 具备良好的书面及口头沟通能力，能够编写清晰的报告及函件，并进行索赔和解谈判。
• 熟悉海上保险原则、货物索赔及海事事故事务，包括共同海损及海损救助者优先。
• 能够在时间压力下准确工作，同时管理多宗案件并保持高度细心。
• 能够适应混合办公安排，包括在 Radlett 办公室与团队协作，以及独立居家办公。
• 要求具备保险、航运、法律或相关行业的专业经验；拥有法律、保险、海事专业或相关领域的学历背景或专业资格者将优先考虑。
Company Description
Dolphin Maritime & Aviation Services Ltd, established in 1960, provides specialised and independent support in marine, aviation and inland transport cargo claims.
The company delivers reliable and cost-effective solutions to cargo underwriters worldwide, assisting with claims settlement, claims recovery, casualty matters, including General Average and Salvage, and hull claims.
Its primary objective is to minimise its clients’ exposure to claims while maximising recoveries and improving their overall financial performance.
Dolphin maintains a high level of service to underwriters and their assureds at competitive fee scales. The company also frequently operates on a no-cure-no-pay contingency basis, aligning its success with the outcomes achieved for its clients.
Role Description
The Marine Claims Executive role is a full-time, hybrid position based in Radlett, just outside London, with flexibility for some work from home.
The role involves handling and managing marine cargo and hull claims from initial notification through to resolution. This includes assessing policy liability, evaluating claim documentation and coordinating with insurers, assureds, claimants, surveyors, lawyers, carriers and other stakeholders.
The Marine Claims Executive will investigate losses, gather and analyse evidence, negotiate settlements and support claims recovery efforts, including matters involving General Average and Salvage.
Day-to-day responsibilities include maintaining accurate records, preparing clear and concise reports, ensuring timely communication with clients and service providers, and contributing to the continuous improvement of claims processes and client service.
Qualifications
• Professional working proficiency in English and Mandarin Chinese, both written and spoken, is required. The position involves regular correspondence with Chinese-speaking insurers, claimants, surveyors and other service providers, together with the review and preparation of Chinese-language claims documentation.
• Applicants must already have the right to work in the United Kingdom and must not require employer visa sponsorship, either now or in the future. Visa sponsorship is not available for this position.
• Strong analytical skills and the ability to review complex claim documentation, interpret policy terms and assess liability and recovery prospects.
• At least two years of relevant experience in claims handling or claims management, preferably within marine or transport insurance, including end-to-end case management.
• Excellent customer service skills and the ability to provide responsive and professional support to underwriters, assureds and other stakeholders.
• Effective written and verbal communication skills, including the ability to prepare clear reports and correspondence and negotiate settlements.
• Knowledge of marine insurance principles, cargo claims and casualty matters, including General Average and Salvage, is highly beneficial.
• Ability to work accurately under time pressure, manage multiple cases and maintain close attention to detail.
• Ability to work effectively under a hybrid working arrangement, including collaboration in the Radlett office and independent work from home.
• Relevant professional experience in insurance, shipping, law or a related field. Formal qualifications in law, insurance, maritime studies or a related discipline would be an advantage.