How to instruct us INSTRUCT US BY MAIL/FAX by printing the "Request for Recovery" instruction form, completing it and sending to us with appropriate documents.

DOCUMENTS REQUIRED TO PURSUE A CLAIM.

Ideally the following documents are required for us to pursue a
claim with a good chance of recovery. We realise that some of
them may not be available, however, we will do the best we can
with any available documents.

• Copy of the insurance policy (if applicable)
• Subrogation letter (if applicable)
• Breakdown of the claim amount
• Commercial Invoice
• Packing list
• Bill of Lading - a clear copy of both sides
  (ORIGINAL if possible)
• Charter Party (if applicable)
• Survey report (with COLOUR photographs,
  where appropriate)
• Outturn receipts at each stage of delivery
• Tally sheets (where appropriate)
• Claim notice to the carrier
• Invitation to the carrier to attend a joint survey

For bulk and liquid cargoes:

• Draft survey or ullage report at loading and discharge
  ports.

For containerised cargoes we also need:

• Equipment Interchange Receipt (EIR) or equivalent from
  loading and discharge ports
• Evidence of security seal at each stage of transit
  

In addition, the following documents may assist depending on circumstances:

• Product specifications (in cases of contamination)
• Copies of correspondence
• Sale contract
  
  

NOTE: Wherever possible, we would prefer original documents.

All relevant comments written in foreign characters should
ideally be translated into English - an internal translation is
usually sufficient.

All instructions are accepted subject to our standard terms and conditions which are available on request.

Press  to return to the top of the page.