Administration of your claims

In the management of your claims, we will:

1. Evaluate your claim and provide you with an honest and straightforward appraisal of the prospects of success.
   
   
2. Determine who is responsible for your claim. This is not always clear and if appropriate, may require a detailed analysis of the contract of carriage (e.g Bills of Lading, Charter Party, Airway Bill, etc.) and jurisdiction governing the loss.
   
   
3. Locate the responsible party and their assets utilising our sophisticated database resources and world-wide agency network.
   
   
4. Establish the responsible party's financial status to ensure they have sufficient funds to pay your claim. For instance, are they entered with a reputable P & I Club willing to guarantee payment of your claim? Alternatively, can we arrange to seize other assets such as the vessel, hull insurance or bank account as security? It is essential that any guarantee is worded carefully to protect you from default by the guarantor on a legal technicality!
   
   
5. Ensure your claim is properly presented with adequate supporting documents.
   
   
6. Commence negotiations with the liable party or his legal representatives and counter the various (often spurious) legal defences.
   
   
7. If an amicable solution can not be found, we will prepare your case for litigation and appoint and supervise specialist lawyers in the relevant country with the most advantageous jurisdiction. This is often not in your home country and is determined by many competing factors, namely: the contract of carriage, the carriers' principal place of business, the port of loading/discharge, or the country of arrest (in rem).
   
   
8. Ensure swift payment!