The type of work we undertake includes:

• Claims settling:
  Appointed by many cargo underwriters around the world as settling
  agents, we employ a world-wide network of surveyors (with
  representation in every major port and commercial centre around
  the globe), enabling us to attend to a survey virtually anywhere
  within a very short space of time. Our Survey Agents Directory is
  available on request.
  
  This network enables us to quickly and efficiently check that
  appropriate documents and evidence are obtained to validate a
  claim, while also ensuring that appropriate steps are taken to
  protect cargo interests to maximise recovery potential.
  
  GUIDE TO: Claimants
  
  
  
• Recovery of insured(subrogated)or uninsured losses
  resulting from damaged or non-delivered cargo carried
  by SEA, AIR or OVERLAND.
  
  A successful recovery requires us to deal with many aspects:
  initial investigation into the cause of the loss; obtaining evidence;
  selecting the most favourable jurisdiction by drawing upon a
  wealth of experience of various maritime laws world-wide; obtaining
  security voluntarily through our good working relationship with the P&I
  insurers or by way of arresting ships or attaching assets; settlement
  negotiations.
  
  GUIDE TO: Recovery - Protecting rights
  
  
  
• General Average / Salvage disputes:
  We are able to deal with all aspects of casualty claims including:
  assessing initial policy coverage; dealing with salvage and GA security
  requests; defending claims for contributions in GA from cargo interests;
  Salvage arbitration; recovery of any losses.
  
  If salvage security is required, our personal corporate salvage guarantees
  are accepted by Lloyds. We can provide salvage security on your behalf
  (subject to internal procedures) for a bail fee from 0.8% of the guarantee
  amount. Kindly note that if we are to place our personal guarantees, it
  is conditional on Dolphin being instructed to handle all negotiations
  arising from the matter on your behalf.
  
  GUIDE TO: General Average & Salvage
  
  
  
• Investigation/Recovery of losses resulting from marine casualties
  (e.g. collisions, groundings, sinkings and fire). See paragraphs
  on General Average and Salvage, above.
  
  
• Insurance enquiries (policy interpretation, risk assessment
  & loss prevention etc.)
  
  
• Charter Party disputes
  
  
• Sale Contract disputes
  
  
• Maritime fraud investigations
  
  
• Debt recovery (e.g unpaid bunkers or ship chandler supplies,
  demurrage disputes)
  
  
• Appointment and supervision of surveyors and technical
  experts
  
  
• Preparation of arbitration and litigation cases